FAQ and help
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Getting started
Does Goal100 replace my child's school?
No. It adds practice and enrichment. It is not affiliated with or endorsed by the New York State Education Department, and it does not award school credit.
Is it really free for students?
Yes, the Free Preview is: lessons 1 to 3 of every course and extra, in every grade, with no account. The full courses come with a plan.
Which grades are ready?
More than 100 courses and challenges are open, from Pre-K to Grade 12. Grade 6 is the most complete, with full courses in every subject. In the other grades, most courses are review-and-practice courses for now: key lessons, practice and checks, not yet every lesson of the school year.
Do I need an account or email?
No. Open any course in Chrome, Safari or Edge. Your progress stays on your device.
What devices work?
Chromebooks, Windows and Mac computers, iPads and phones with a current browser. 3D needs internet the first time.
How do I make it mine?
Open Make it mine: choose level, pace, explanation style, language, text size, font, colors and interests. It applies to every course and extra.
Learning
What does Goal: 100% mean?
Every check aims for 100%. Mastered starts at 95%. 100% earns a gold Perfect star. Below 95% shows “Not yet” and new ways to learn it.
What is “I'm stuck”?
A 4-step helper: read slowly with a hint, remove one wrong answer, learn it another way, ask your teacher or a classmate.
Do I have to go in order?
No. Explore by goal or skill and jump to what you need. Teachers see the full sequence.
Is there a state test in grade 6 science or social studies?
No. In grade 6 the NYS tests are Math and ELA. Science is tested in grades 5 and 8.
Is there Spanish?
Yes, in parts: the website, menus, help lines and big ideas are in Spanish (tap 🌎 ES). Most lesson text is still in English; full Spanish lessons are being added.
Teachers and schools
Which standards are used?
NYS Next Generation Math and ELA, NYS P-12 Science Learning Standards, the NYS K-12 Social Studies Framework, Arts, Health, PE, LOTE, and Computer Science and Digital Fluency. Lessons also map to the NYS Portrait of a Graduate, which is a framework of six attributes, not a set of standards.
How do I see my students' progress?
Students press “Send to my teacher” to make a code; paste codes into the teacher side. Live class dashboards come with district-approved accounts.
Can students see answer keys?
With teacher accounts, answer keys are teacher-only files. In the Free Preview the teacher side has a simple lock, which is not real security.
I found a mistake. What do I do?
Thank you! Adults can tell us on the Contact page; students can tell a teacher or a family member. We check it, fix it, and list it on our Corrections page.
How does a pilot work?
Free for 60 days, one team or grade, no student data needed. Start on the pilot page. You can also use the Free Preview, the self-guided demos and the implementation guide. Need a price for your budget? Get an instant quote.
Privacy and safety
Do you collect children's data?
Not today. The courses and challenges store progress only in the browser. We do not knowingly collect personal information from children.
Are there ads or trackers?
No ads, no tracking cookies, no analytics.
What about physical activity in PE?
Read the Physical Activity Safety notice. Families decide what is safe for their child.
Payments
How do I start a paid plan?
Choose a plan on the Plans page. Student Plus and Family start with a 14-day free trial, and Teacher Pro with a 30-day free trial. Trials need no card. Schools and districts start with an instant quote or a free 60-day pilot.
Can I cancel?
Yes, any time, online with one button in My plan. Paid plans have a 14-day money-back guarantee: within 14 days of your first payment, the refund button in My plan refunds it automatically. See Cancellation and refunds.
Plans, trials and sharing
What happens when the free trial ends?
Nothing is charged: the trial needs no card, and nothing renews by itself after a trial. You go back to the Free Preview, and your stars stay on your device.
Can I get my money back?
Yes: a full refund of the first payment within 14 days, with one button in My plan. See the refund policy.
Will it raise test scores?
No one can honestly promise scores. Every check aims at 100%, mastery starts at 95%, and review comes back at 1 day, 1 week and 1 month.
Is sales tax included?
Prices are before sales tax. New York sales tax is added at checkout where it applies.
What is "give a month, get a month"?
Adults with a paid plan can give another adult a free month with their code, and get a month's credit after that person becomes a paying member. Sharing is never required. How it works.
Help and support
How does help work after I subscribe?
Everything opens automatically when you subscribe: no setup call and nothing for us to send you by hand. Help comes from this help center, the self-guided demos and tutorials for every role, and the support form, which gives you a ticket number. We answer by email, in writing.
Can I call, or get live training?
No. There is no phone line, no in-person visits and no live training. Self-guided tutorials and demos cover every role: students, families, teachers, principals, districts and privacy officers.
Where are my receipts?
Each receipt is emailed automatically when a payment goes through, and every receipt stays in My plan → Receipts and statements, ready to download any time.
Our school needs a quote, W-9 or privacy agreement.
It is self-serve: the instant quote and the vendor packet list every document and show which ones are ready now.